Article 1 (Establishment of Personal Information Protection System)
Aqua Resort Inn Chatan (hereinafter referred to as “the Company”) recognizes its social responsibility to protect all personally identifiable information handled by the Company (hereinafter referred to as “Personal Information”). We comply with laws and regulations concerning personal information protection and respect the rights of data subjects. We hereby declare that we will build a personal information protection management system to implement the policies set forth below and will work company-wide to continuously improve it while staying aware of developments in IT, changes in social requirements, and shifts in our business environment.
Article 2 (Purposes of Use of Personal Information)
The Company will not use personal information beyond the scope of the purposes of use without the user's consent. Personal information obtained by the Company will be used for the following purposes:
- Provision and operation of our services
- Identity verification
- Information about our services (such as newsletters)
- Responding to inquiries from users
- Important notices such as changes to terms of service
- Compliance with laws and regulations or responses based on guidance from administrative authorities
- Other purposes disclosed at the time personal information is obtained
Article 3 (Handling of Personal Information)
Information obtained directly from users
When users use our services, we obtain the following information:
- Name, address, email address, telephone number, and other basic personal information
- Login ID, password, username, and other service account information
- Occupation, employer, and other information related to social life
- Service usage history
- Other information specified on our website as information we collect
Technical information obtained
- Device type
- Device identifier
- Browser type
- IP address
Article 4 (IP Addresses)
IP addresses collected on our web servers may be used solely to prevent unauthorized access, to enable prompt identification and recovery in the event of server failure, and to manage and operate our services appropriately and securely. We will not associate such IP addresses with your personal information for use or disclosure. However, if we determine it necessary to protect the Company or our customers, we may identify individuals by IP address and take appropriate measures.
Article 5 (Security Control Measures)
The Company implements appropriate organizational, physical, and technical security control measures to prevent unauthorized access to personal information and loss, destruction, alteration, or leakage of personal information.
Article 6 (Provision of Personal Information to Third Parties)
Depending on the type of service requested on this website, we may provide personal information to third parties. In such cases, we will inform users and obtain their consent each time they apply for the relevant service. However, we may disclose information without prior notice when urgently required to protect human life or rights, when cooperating with public authorities such as courts or police pursuant to law, or when otherwise required by law.
Article 7 (Changes to This Privacy Policy)
The Company may review and revise this Privacy Policy as appropriate. If a change requires user consent under law, the revised policy will apply only to users who have agreed to the change by our prescribed method. When we change this policy, we will announce or notify users of the effective date and content through our website or other appropriate means.
Article 8 (Correction and Deletion of Personal Information)
If personal information held by the Company is incorrect, users may request correction, addition, or deletion (hereinafter “Correction, etc.”) in accordance with our prescribed procedures.
If we determine that a request should be granted, we will perform Correction, etc. without delay.
When Correction, etc. is performed or not performed, we will notify the user without delay.
Article 9 (Suspension of Use, etc.)
If a user requests suspension of use or erasure (hereinafter “Suspension of Use, etc.”) on the grounds that personal information is handled beyond the scope of purposes or was obtained by wrongful means, we will conduct a necessary investigation without delay.
If we determine that the request should be granted, we will perform Suspension of Use, etc. without delay.
When Suspension of Use, etc. is performed or not performed, we will notify the user without delay.
Notwithstanding the above, if Suspension of Use, etc. requires excessive cost or is otherwise difficult, we may take alternative measures necessary to protect the user's rights and interests.
Article 10 (Disclosure of Personal Information)
When requested to disclose personal information, we will disclose it to the individual without delay, except where disclosure would fall under any of the following, in which case we may refuse all or part of the disclosure and notify the individual without delay. A fee of 1,000 yen per request applies to disclosure of personal information.
- Risk of harm to the life, body, property, or other rights and interests of the individual or a third party
- Risk of significant hindrance to the proper conduct of our business
- Violation of other laws and regulations
Notwithstanding the above, we will, in principle, not disclose information other than personal information, such as history and attribute information.
Article 11 (Handling of Personal Information of Minors)
When personal information is provided by minors, parental consent will be obtained as necessary before use of our services.
Article 12 (Disclaimer)
The Company assumes no responsibility for any damage arising from the use of information obtained through external services linked from this website.
Article 13 (Contact)
For opinions, questions, complaints, or other inquiries regarding this policy or the handling of customer information, please contact:
Contact Desk
TEL: 098-936-6917
Established: April 1, 2026