Membership Terms

Article 1 (Application of These Terms)

1. These Terms and Conditions apply to all actions taken by users when using the online room reservation service (hereinafter referred to as the “Accommodation Reservation Service”) managed and operated by the Company as part of the “Membership Services” provided by the Company. Users shall use the Accommodation Reservation Service upon agreeing to these Terms and Conditions.
2. If the Company provides notices or other guidelines (hereinafter referred to as “Notices, etc.”) on the Accommodation Reservation Service, such Notices, etc. shall constitute an integral part of these Terms and Conditions.
3. The Company deems that a user has agreed to these Terms and Conditions by using the Accommodation Reservation Service.
4. The Accommodation Reservation Service is one of the membership services provided by the Company; for matters not specified in these Terms and Conditions, the “Membership Service Terms of Use” shall apply. Furthermore, in the event of any conflict or contradiction between these Terms and Conditions and the “Membership Service Terms of Use,” these Terms and Conditions shall take precedence.

Article 2 (Definition of the Accommodation Reservation Service and Formation of the Accommodation Contract)

1. The Accommodation Reservation Service refers to a service that enables Users to make reservations for guest rooms pre-registered by the Company via the Internet.
2. When a User submits a reservation request for a guest room via the Internet, a “Reservation Number” will be issued on our computer system for that reservation request, and an accommodation contract shall be deemed to have been formed between the Company and the User at the time the Reservation Number is clearly displayed on the Accommodation Reservation Service screen.However, even if the “Reservation Number” is not displayed on the user’s computer screen due to communication issues, computer malfunctions, or other circumstances, despite having been issued, the accommodation contract shall be deemed to have been formed once the user is able to confirm the reservation details using the Company’s “Reservation Inquiry/Change/Cancellation” function.
3. In the case described in the preceding paragraph, the Company will send a “Reservation Confirmation Email” containing the “Reservation Number” to the email address specified in advance by the user as proof of the formation of the accommodation contract.However, even if circumstances arise in which the User is unable to receive the “Reservation Confirmation Email” due to reasons beyond our control—such as communication issues or an error in the email address provided—this shall not affect the formation of the accommodation contract.
4. If an accommodation contract is concluded between the Company and the User pursuant to the provisions of this Article, the User shall be deemed to have agreed to bear the obligations, such as the cancellation fees separately specified by the Company.

Article 3 (Calculation of Accommodation Rates for the Accommodation Reservation Service)

1. The User acknowledges that information provided by the Company regarding room availability, accommodation rates, and other matters may differ from information provided by other sources. Furthermore, while the accommodation rates provided by the Company include consumption tax, service charges and other taxes (such as hot spring tax and hotel tax) may or may not be included.
2. The User acknowledges that the accommodation rates provided by the Company are subject to change. The revised rates apply only to Users with whom an accommodation contract is concluded after the change; Users with whom an accommodation contract was concluded prior to the change will be charged the rates in effect before the change.
3. If the accommodation rate is changed after the accommodation contract is concluded and the user subsequently modifies the reservation details, the revised accommodation rate shall apply to that user. However, if the modification is limited to a reduction in either or both the number of nights and the number of rooms, the original accommodation rate shall apply to that user.

Article 4 (Establishment of Reservation Changes and Cancellations, and Prohibition of Unauthorized Cancellations)

1. When canceling a room reservation, the user shall confirm the reservation details via the Company’s “Reservation Details Inquiry Screen” and then complete the cancellation procedure. However, if it becomes difficult or impossible to confirm the reservation details—such as when the user has lost the reservation number required for confirmation or when the reservation confirmation email has not reached the user for any reason—the User shall request that the Company resend the reservation confirmation email containing the reservation number via the Company’s “Reservation Details Resend Screen,” and shall complete the cancellation procedure promptly upon receipt of said email.In the event that the resent reservation confirmation email is not received by the user within the period specified by the Company for any reason, the user shall contact the Company at the designated contact information and then proceed with the cancellation process. If the Company incurs any damages as a result of the user’s failure to follow these procedures, the user shall be liable to compensate the Company for such damages.
2. When a user cancels a reservation, the cancellation shall be deemed effective as of the time specified below.
   • (1) When the user cancels the reservation themselves via the Internet: The time when a “Reservation Cancellation Complete” notification appears on our “Reservation Details Screen”
   • (2) When the user contacts us directly to cancel a reservation: The time when we notify the user that we have accepted the reservation cancellation
   • (3) In the case of other methods: The time when we notify the user that the reservation cancellation is complete in accordance with the prescribed method
3. If a user becomes aware that they will be unable to stay on the scheduled check-in date, they shall promptly notify the Company of this fact and follow the Company’s instructions. Furthermore, if the user is obligated to pay a cancellation fee to the Company, they shall pay the cancellation fee specified by the Company in accordance with the prescribed method and by the prescribed deadline.
4. If a user fails to appear on the scheduled date of stay without prior notice and does not use our services, we shall deem this a no-show and reserve the right to take necessary measures (including legal action), such as suspending the user’s access to the accommodation reservation service. In such cases, the user must pay the cancellation fee set by us in accordance with the prescribed method and by the specified deadline.
5. If a User wishes to change a confirmed reservation, the User shall contact the Company directly and promptly complete the change procedures.
6. When a user makes a reservation change, the change shall be deemed complete at the time specified below.
   • (1) When contacting us directly to make a reservation change: The time at which we notify the user that we have approved the reservation change
   • (2) When using other methods: The time when the Company sends a confirmation notice of the reservation change in accordance with the prescribed method
7. Depending on the date on which the change to a confirmed reservation is processed, a cancellation fee set by the Company may apply. In such cases, the User must pay the cancellation fee in accordance with the Company’s prescribed method and by the specified deadline.
8. Even if the User does not wish to cancel the reservation, the accommodation facility shall have the right to cancel said reservation if the Company determines that the details of the User’s reservation for the accommodation facility may violate laws, regulations, or other applicable rules, or if the Company reasonably deems such reservation to be inappropriate.

Article 5 (User Obligations)

1. Users shall not reproduce or transmit any information obtained through the use of the Accommodation Reservation Service for any purpose other than their own personal use without the Company’s prior consent, nor shall they make such information available to third parties by any means whatsoever.
2. When booking a plan that requires a reservation deposit or similar payment, the User shall pay such amount by the deadline specified by the Company. Please note that even if the User fails to pay the reservation deposit or similar payment by the deadline specified by the Company, the reservation will not be canceled.
3. Users hereby agree in advance that if, as described in the preceding paragraph, the Company sends a payment reminder for the reservation deposit or other fees via email or other means to the contact information registered by the user but payment is not made, or if the Company is unable to contact the user, the Company reserves the right to deem such reservation canceled without prior notice.However, the reservation shall remain valid until the Company notifies the User that it has been canceled.
4. The User shall fulfill the contract at their own responsibility and shall direct any inquiries or requests regarding the accommodation services directly to the Company.
5. In addition to the preceding four paragraphs, the User shall fully understand and comply with the terms, conditions, and rules separately established by the Company.
6. When using the accommodation reservation service, the User shall not engage in the following acts:
   • (1) Sending or posting information while impersonating a third party
   • (2) Using the Accommodation Reservation Service by any method other than those approved by the Company
   • (3) Transmitting or posting harmful computer programs, etc., or sending spam, chain letters, junk mail, etc.
   • (4) Acts that infringe or are likely to infringe upon the copyrights or other intellectual property rights of the Company or a third party
   • (5) Acts that slander, defame, or otherwise damage the reputation of the Company or a third party
   • (6) Acts of disclosing to others information, documents, graphics, or other content that violates public order and morals
   • (7) Acts involving the registration of false or incomplete information regarding a guest’s or user’s name, address, phone number, email address, etc., regardless of whether such acts are intentional or not
   • (8) Failure to pay the reservation deposit, cancellation fee, or accommodation charges requested by the Company (regardless of the reason)
   • (9) Acts of violence or other disruptive behavior toward the Company or third parties
   • (10) Making reservations that are deemed impossible for the user to fulfill, such as booking multiple accommodations for the same dates
   • (11) Making reservations that are deemed to be for resale to others or for commercial purposes
   • (12) Any other acts that violate or are likely to violate laws and regulations
7. If the Company or a third party suffers damage as a result of a User’s conduct falling under any of the items in the preceding paragraph, the User shall bear all legal liability and shall not cause any damage to the Company.
8. If the Company cancels a user’s room reservation pursuant to Article 6, the user shall pay a cancellation fee to the Company.
9. If a user has a complaint regarding the content of the accommodation services provided by the Company, the user shall file said complaint with the Company on the spot.
10. If the user is a minor, the reservation must be made with the consent of a legal representative. In the event that the user falsely claims to have the consent of a legal representative or falsely claims to be an adult, such actions cannot be rescinded.

Article 6 (Violation of User Obligations)

1. If a user violates the terms of compliance set forth in the preceding Article, or if the Company otherwise determines that the user’s conduct is inappropriate for the operation of the accommodation reservation service, the Company may order the user to cease such conduct, cancel the accommodation contract with the user, suspend the user’s use of the accommodation reservation service, and take necessary measures (including legal action), such as claiming damages.
2. If the Company suspects that a User has violated the terms of compliance set forth in the preceding Article, or if the Company reasonably determines that such conduct is inappropriate for the operation of the Accommodation Reservation Service, the Company may request confirmation from the User regarding the details of the conduct in question.

Article 7 (Temporary Suspension of the Accommodation Reservation Service)

The Company may temporarily suspend operation of the Accommodation Reservation Service without prior notice to the User in any of the following cases:

• (1) When performing maintenance on the Accommodation Reservation Service or making changes to its specifications
• (2) When a natural disaster or other emergency occurs, or is likely to occur, rendering the operation of the Accommodation Reservation Service impossible
• (3) When the Company determines that a temporary suspension of the Accommodation Reservation Service is necessary for operational reasons due to unavoidable circumstances